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Text BC to (855) 653-2459 to opt-in to receiving text or voice messages with direct links to lives, events, sales, giveaways and more! Text LIVE to the same. Thanks to 5-reel slot bonus rounds, players have the chance to earn considerably more with free spins, bet multipliers, and lots more paylines to stretch their bets and winning opportunities farther. 5-reel slots are also popular with players because they often feature substantially large progressive jackpots.

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You just need to enter your email address, choose your currency and country and set up a password.

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You just need to upload a photo of your passport/ID card/driver’s license to your Profile. Please also upload a photo of both sides of the bank cards you used to deposit money and make sure that you verify your Skrill and Neteller e-wallets. It usually takes up to 24 hours for SlotV Casino Security Team to check the documents, and we will let you know by email whether your verification has been successful.

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If you want to disable your SlotV Casino account, please contact our Support Team or your account manager if you have one. Please note that you might be asked to state a reason for disabling your account.

Why do casino games slow down and freeze up?

If you have game performance issues, please follow the steps below:
1. Reconnect to Internet
2. Clear browser cache
3. Set Google Chrome as your default web browser
Please also try to enable hardware acceleration in your web browser, disable the plug-ins you do not need and update your browser. There may be performance issues on the game provider's end, so please make sure that you try to play other games first.

What should I do if my bonus game froze up?

If your bonus spins froze up, do not worry. Normally, you can restore your bonus game by following the steps below:
1. Take a screenshot showing current time, date, your nickname and your bonus game (just in case)
2. Restart the game
3. If the problem persists, clear browser cache and restart the game again
4. If the game restarted but you did not get your bonuses back, please contact Frank Casino Support Team and make sure you attach the screenshot
5. We, as well as the game provider, will check game logs, and if there is indeed a problem with your game, your bonuses will be restored. It may take up to 2 months to investigate the issue, so please bear with us

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